SKILLS CRM Terms of Service

Effective date: September 25, 2026 Last updated: September 25, 2026

These Terms of Service (the "Terms") are a binding agreement between you and Hoss Pratt International Inc., a Texas corporation doing business as SKILLS CRM ("SKILLS," "we," "us," or "our"), located at 6009 W Parker Road, Suite 149-230, Plano, TX 75093. They govern your access to and use of the SKILLS CRM software platform, the website at skillscrm.com, the SKILLS mobile app, the weekly training, the Claude connection, and every related service we provide (together, the "Service").

Please read these Terms carefully. By creating an account, starting a trial, clicking "I agree," or using the Service, you accept these Terms. If you do not agree, do not use the Service.

These Terms contain a mandatory arbitration provision and a class action waiver (Section 19). They affect how disputes between you and SKILLS are resolved.

1. Who Can Use the Service

1.1. You must be at least 18 years old and able to form a binding contract. The Service is built for real estate professionals and businesses. It is not for personal, family, or household use, and it is not for anyone under 18.

1.2. If you use the Service on behalf of a company, team, or brokerage, you represent that you have authority to bind that organization, and "you" includes that organization.

1.3. You must provide accurate, current, and complete account information and keep it updated. You are responsible for everything that happens under your account, including the actions of anyone you add as a user, and for keeping your password secure. Tell us at support@hosspratt.com right away if you believe your account has been compromised.

2. The Service

2.1. SKILLS is a customer relationship management platform pre-configured for real estate. It includes contact management, phone and text messaging, email marketing, funnels and websites, calendars, automations and workflows, AI features, a mobile app, and a connection that lets you use your own Claude account (from Anthropic) with your SKILLS data.

2.2. The Service is built on the HighLevel platform (LeadConnector) under a white-label arrangement. Certain features, infrastructure, and telephony are provided by HighLevel and its providers, and their availability and behavior can change without notice to us.

2.3. We may add, change, or remove features at any time. We will make reasonable efforts to notify you of material changes that reduce core functionality, but we are not liable for any modification, suspension, or discontinuation of the Service or any part of it.

2.4. Weekly live training is included with an active subscription. Sessions are recorded. Schedules, topics, and hosts may change.

3. Trials, Subscriptions, and Billing

3.1. Free trial. The monthly plan includes a 14-day free trial for new accounts. You must provide a valid payment method to start the trial. Unless you cancel before the trial ends, your payment method will be charged the monthly subscription fee automatically at the end of the 14 days, and your subscription will continue month to month until you cancel. Annual plans do not include a trial and are charged in full at signup. The trial waives the monthly subscription fee only. Usage charges under Section 3.3 accrue and are billed from the first day of the trial. One trial per person or business.

3.2. Subscription fees. The monthly plan is $97 per month. The annual plan is $997 per year. Prices are in U.S. dollars and exclude taxes. Subscriptions renew automatically at the end of each billing period at the then-current rate until you cancel.

3.3. Usage charges. Your subscription covers the platform. Certain features are billed separately, based on what you actually use. Usage charges are billed to your payment method as they accrue or on a set cycle, and you can see your usage and charges inside your account at any time. Usage charges are non-refundable. Usage charges apply during the free trial.

Current usage rates (U.S. dollars; U.S. and Canada rates shown, other regions may differ):

A2P 10DLC brand and campaign registration fees, carrier surcharges, and call recording or transcription charges are billed as usage as they apply. Rates may change at any time; the rate in effect when the usage occurs is the rate you pay. The current rates are always available inside your account, and the schedule in your account controls if it differs from this Section.

3.4. Your Claude account. The Claude connection uses your own Anthropic account. Anthropic bills you directly for Claude under its own terms. We do not charge for the connection and we have no control over Anthropic's pricing, availability, or terms.

3.5. Price changes. We may change subscription prices with at least 30 days' notice by email or in-app notice. Changes apply at your next renewal after the notice period. Continuing to use the Service after the change takes effect means you accept the new price.

3.6. Payment. You authorize us and our payment processor to charge your payment method for all fees, usage charges, and applicable taxes. If a charge fails, we may retry it, suspend your account, and pursue collection of amounts owed. You are responsible for any collection costs and fees permitted by law. Payments are processed by third-party processors (currently Stripe); we do not store full card numbers.

3.7. Cancellation. You can cancel your subscription at any time from inside your account or by emailing support@hosspratt.com. Cancellation takes effect at the end of the current billing period. You keep access until then. We do not prorate or refund the unused portion of a monthly or annual period.

3.8. Refunds. All fees are non-refundable except where required by law. This includes monthly fees, annual fees, usage charges, and any fees for add-ons. The 14-day trial is your opportunity to evaluate the Service before you are charged. If you believe you were charged in error, contact support@hosspratt.com within 30 days of the charge.

3.9. Chargebacks. Filing a chargeback for a charge you authorized is a breach of these Terms. We may suspend or terminate your account and recover the amount plus any fees.

3.10. Taxes. You are responsible for all sales, use, VAT, and similar taxes associated with your subscription, other than taxes on our net income.

3.11. Existing HighLevel accounts. If you already have a HighLevel or LeadConnector account, contact support before purchasing. We do not guarantee that any existing data, phone numbers, workflows, or settings can be transferred into SKILLS.

4. Your Content and Data

4.1. You own your data. You retain all rights to the contacts, messages, recordings, emails, pages, files, and other content you upload to or create in the Service ("Customer Data"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and back up Customer Data solely to provide, maintain, secure, and improve the Service and as permitted by our Privacy Policy.

4.2. Your responsibilities for Customer Data. You are solely responsible for Customer Data and for having every consent, license, and legal right required to collect, store, and use it through the Service. This includes the consent of every contact you call, text, or email. We do not verify your consents.

4.3. Data processing roles. For the personal information of your contacts and leads, you are the controller (or business) and SKILLS is a processor (or service provider) acting on your instructions. We process that data only to provide the Service. Our Privacy Policy describes how we handle it.

4.4. Backups and export. We maintain backups as part of normal operations, but you are responsible for keeping your own copies of Customer Data. You can export contacts and most Customer Data from inside the Service at any time while your account is active. After cancellation or termination, we may retain Customer Data for up to 30 days, during which you can request an export by emailing support@hosspratt.com. After that, we may delete it permanently.

4.5. Aggregated data. We may collect and use usage data and metrics about how the Service is used, in de-identified or aggregated form, to operate, improve, and market the Service. This data does not identify you or your contacts.

5. Messaging, Calling, and Compliance (Read This Section)

You are the sender of every call, text, and email you send through SKILLS. We are the platform, not the sender. You are solely responsible for complying with every law that applies to your communications, including:

5.1. TCPA and telemarketing. The Telephone Consumer Protection Act, the Telemarketing Sales Rule, the National Do Not Call Registry, state do-not-call and telemarketing laws (including Texas Business & Commerce Code Chapter 302 and Chapter 304), and rules on prerecorded, artificial, and AI-generated voice calls. You must have the required level of consent (including prior express written consent where required) before calling or texting any number, honor opt-outs immediately, scrub against do-not-call lists, respect calling-hour restrictions, and identify yourself.

5.2. Text messaging. Carrier and industry requirements including A2P 10DLC registration, brand and campaign registration, CTIA Messaging Principles, and the requirement to honor STOP, HELP, and similar keywords. Carriers may block, filter, or fine unregistered or non-compliant traffic. Registration fees are usage charges under Section 3.3.

5.3. Email. CAN-SPAM, CASL (for Canadian recipients), and similar laws, including accurate headers, a physical mailing address, and a working unsubscribe that you honor within 10 business days.

5.4. Call recording. Federal and state wiretap and consent laws. Some states require the consent of all parties before you record a call. You are responsible for knowing which laws apply to each call and for obtaining consent.

5.5. Real estate rules. Fair housing laws (including the Fair Housing Act and the Texas Fair Housing Act), RESPA, state licensing and advertising rules, and your brokerage's and MLS's policies. Nothing in the Service is legal advice about any of these.

5.6. Consequences. If your use draws a carrier block, fine, subpoena, or claim, you are responsible for the cost. We may suspend messaging, calling, or your entire account without notice if we believe your use is non-compliant, generates complaints, harms deliverability, or exposes us or our providers to liability.

6. AI Features

6.1. AI features in SKILLS (including Voice AI, Conversation AI, Content AI, Workflow AI, AI Studio, and any assistant features) generate output using automated systems, including third-party large language models. AI output can be wrong, incomplete, outdated, biased, or inappropriate. You are responsible for reviewing AI output before you rely on it, publish it, or send it to anyone.

6.2. You must disclose the use of AI where the law requires it, including in AI-generated voice calls and where a consumer asks whether they are talking to a human.

6.3. Claude connection. The Claude connection lets Claude, operating under your Anthropic account, read and take actions in your SKILLS account when you ask it to. Claude acts on your instructions. You are responsible for what you ask Claude to do and for reviewing what it produces before it goes out. We are not responsible for Anthropic's models, availability, pricing, or terms, and Anthropic is not responsible for SKILLS.

6.4. AI features may not be used to impersonate a real person without consent, to generate content that violates Section 8, or to make automated decisions with legal or similarly significant effects on any person without human review.

6.5. AI features and AI usage charges are governed by our providers' terms, which may change.

7. Intellectual Property

7.1. The Service, including its software, design, text, training content, templates, campaigns, workflows, snapshots, scripts, recordings, and trademarks (including "SKILLS," "SKILLS CRM," and "Listing Boss"), is owned by SKILLS or its licensors and is protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service and the included content for your own real estate business while your subscription is active and you comply with these Terms.

7.2. You may not copy, resell, sublicense, share, redistribute, publicly post, or repackage the pre-built campaigns, workflows, templates, training, or any other SKILLS content, or use them to build a competing product. Your license to that content ends when your subscription ends.

7.3. If you send us feedback or suggestions, you grant us the right to use them without restriction or compensation.

7.4. We respect intellectual property. If you believe content in the Service infringes your copyright, send a notice that complies with 17 U.S.C. § 512(c) to support@hosspratt.com with "DMCA" in the subject line.

8. Acceptable Use

You agree not to, and not to allow anyone using your account to:

• violate any law, regulation, or third-party right, or use the Service for any unlawful, fraudulent, or deceptive purpose;
• send spam, unsolicited messages, or messages without the consent required by law;
• send messages or make calls relating to firearms, cannabis, gambling, adult content, high-risk financial products, debt collection, or any other category that our carriers or providers prohibit;
• upload malware, harvest data, scrape the Service, or attempt to gain unauthorized access to any system or account;
• share your login, resell access, or use the Service to operate a service bureau for third parties;
• reverse engineer, decompile, or attempt to extract the source code of the Service;
• interfere with the Service, other users, or our providers' networks;
• upload content that is defamatory, harassing, discriminatory, infringing, or that violates fair housing laws;
• use the Service in a way that generates excessive complaints, bounces, or carrier violations;
• misrepresent your identity or the origin of any communication;
• use the Service to store or transmit protected health information, payment card numbers, Social Security numbers, or other regulated data categories the Service is not designed to hold.

We may investigate suspected violations and remove content, suspend accounts, or take other action we consider appropriate, with or without notice.

9. Third-Party Services

The Service depends on and integrates with third-party services, including HighLevel/LeadConnector, telephony carriers, email delivery providers, Stripe, Google, Meta, Anthropic, and others you choose to connect. Your use of any third-party service is governed by that provider's terms and privacy policy. We are not responsible for third-party services, their availability, their changes, or their handling of your data. Connecting a third-party account means you authorize us to exchange data with that service as needed to provide the integration.

10. Phone Numbers

Phone numbers provisioned through the Service are rented, not owned. They remain subject to carrier rules and may be reclaimed if your account closes, if usage violates carrier policy, or if the carrier requires it. We do not guarantee that you can port a number in or out, though we will assist with porting requests where the carrier allows.

11. Availability and Support

We aim to keep the Service available at all times but do not guarantee uninterrupted or error-free operation. Maintenance, provider outages, carrier issues, and events outside our control can cause downtime. Support is provided by email at support@hosspratt.com and through in-app resources during normal business hours (Central Time), excluding U.S. holidays. Response times are targets, not guarantees.

12. Termination

12.1. You may terminate by cancelling under Section 3.7.

12.2. We may suspend or terminate your account, with or without notice, if you breach these Terms, fail to pay, use the Service in a way that risks harm to us, our providers, or others, or if we are required to by law or a provider. We may also terminate for convenience with 30 days' notice, in which case we will refund any prepaid fees for the period after termination.

12.3. On termination, your license ends, your access stops, and Sections 3 (as to amounts owed), 4.4, 5, 6, 7, 8, and 13 through 22 survive.

13. Disclaimers

THE SERVICE, ALL CONTENT, ALL TRAINING, AND ALL AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT MESSAGES WILL BE DELIVERED, OR THAT DEFECTS WILL BE CORRECTED.

Results vary. Testimonials and examples on our website describe individual experiences. Nothing we say or publish is a promise that you will get listings, close deals, earn income, or achieve any particular result. Your results depend on your market, your effort, and factors we do not control. Nothing in the Service or the training is legal, tax, financial, or brokerage advice.

Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SKILLS, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

These limitations apply to claims about carrier blocks, message delivery, lost data, AI output, third-party services, and downtime. They are a fundamental part of the bargain between you and us and apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

15. Indemnification

You will defend, indemnify, and hold harmless SKILLS and its officers, directors, employees, contractors, affiliates, licensors, and providers from and against any claims, damages, losses, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer Data; (b) your calls, texts, emails, and other communications, including any claim under the TCPA, CAN-SPAM, state telemarketing laws, or call-recording laws; (c) your violation of these Terms or any law; (d) your violation of any third party's rights; (e) your use of AI features or the Claude connection; or (f) any dispute between you and your contacts, clients, or brokerage. We may take over the defense of any claim at your expense, and you will cooperate.

16. Confidentiality

Non-public information about the Service, including training content, pricing arrangements, and product plans that we mark or that a reasonable person would understand as confidential, is our confidential information. You will not disclose it except as these Terms allow.

17. Changes to These Terms

We may update these Terms. If a change is material, we will give at least 14 days' notice by email or in-app notice before it takes effect. Continuing to use the Service after the effective date means you accept the updated Terms. If you do not agree, cancel before the change takes effect. The "Last updated" date at the top shows when the Terms last changed.

18. Governing Law

These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of Texas and applicable U.S. federal law, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. Dispute Resolution, Arbitration, and Class Action Waiver

Please read this section carefully. It requires you to arbitrate disputes and limits how you can seek relief.

19.1. Informal resolution first. Before starting arbitration or any court proceeding, you agree to send a written description of the dispute to support@hosspratt.com (or we will send one to your account email), and both sides will try in good faith to resolve it within 60 days.

19.2. Binding arbitration. If the dispute is not resolved informally, any claim, dispute, or controversy arising out of or relating to these Terms, the Service, or the relationship between you and SKILLS, including the validity, enforceability, or scope of this Section, will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or, if you are an individual using the Service for your own business, its Consumer Arbitration Rules if those apply). The Federal Arbitration Act governs this Section. The arbitrator, not a court, decides all issues, including arbitrability.

19.3. Location and procedure. Arbitration will take place in Collin County, Texas, unless the parties agree otherwise or the AAA rules require a different venue for an individual. Hearings may be conducted by video. The arbitrator may award the same individual relief a court could, and the arbitrator's award is final and may be entered in any court with jurisdiction.

19.4. Class action waiver. YOU AND SKILLS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim will be severed and proceed in court, and the remaining claims will proceed in arbitration.

19.5. Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive relief in court to stop unauthorized use or infringement of intellectual property.

19.6. Opt-out. You may opt out of this arbitration agreement by emailing support@hosspratt.com with "Arbitration opt-out" in the subject line, your name, and account email, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

19.7. Court venue. For any dispute not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Collin County, Texas, and waive any objection to that venue.

19.8. Jury waiver. To the extent permitted by law, you and SKILLS each waive the right to a jury trial for any dispute not subject to arbitration.

19.9. Time limit. Any claim must be filed within one year after it arises, or it is permanently barred, to the extent the law allows.

20. Notices

We may give notice by email to the address on your account, by in-app notice, or by posting to our website. Notices to us must be sent to Hoss Pratt International Inc., 6009 W Parker Road, Suite 149-230, Plano, TX 75093, with a copy to support@hosspratt.com.

21. General

21.1. Entire agreement. These Terms, the Privacy Policy, and any order or checkout page are the entire agreement between you and SKILLS about the Service and replace any prior agreements.

21.2. Assignment. You may not assign or transfer these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

21.3. Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary and the rest will remain in effect.

21.4. No waiver. Our failure to enforce any provision is not a waiver.

21.5. Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including carrier or provider outages, internet failures, acts of God, government action, labor disputes, or pandemics.

21.6. Independent parties. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship. SKILLS does not act as a real estate broker, agent, or licensee.

21.7. Export. You will not use or export the Service in violation of U.S. export laws.

21.8. Government users. The Service is commercial computer software. Government users acquire only the rights set out in these Terms.

21.9. Headings and interpretation. Headings are for convenience. "Including" means "including without limitation."

22. Contact

Hoss Pratt International Inc. d/b/a SKILLS CRM 6009 W Parker Road, Suite 149-230 Plano, TX 75093 support@hosspratt.com